Free shipping for orders over $150 only (applies to Continental US only.) If shipping costs exceed our minimum due to weight and size of package an additional charge will be applied. International orders have a flat fee of $35.00. If the shipping is more than that an additional charge for the exact amount that it costs us will appear on your card.
Next Day Air and 2nd Day Air for, Standard Process, Thorne, Biotics Research, Ortho Molecular Products and several other lines might not available at this time. Some manufacturers will ship, most will not. We have a huge inventory but can not stock the 10,000 + products posted on our site. If you place an air order for these products and we do not have them in stock and available to ship via air we will contact you and provide you with an estimated shipping time.
On Hold Explanation: This just means that the order is being processed. We are a physicians office. We carry a huge inventroy of products but it is not possible to carry every product in all there various sizes. Our customers are extremely concerned that we have the freshest products and want to ensure the furthest out expiration dates. Certain vendors such as Biotics, Standard Process/ Medi Herb have become hostile to online sites and thus take several more days to have available for shipping. Please be patient when ordering these lines. We try to keep a huge inventory but these products move so fast we have a difficult time keeping them all in stock. Please note that we are a doctor's office not a huge warehouse. We actually use these products with our patients.
If actual shipping charges exceed our minimum charge, the difference will be charged to your credit card. This applies to ground, 2nd day air and next day air. UPS charges depends on weight, size and final destination of package. We cannot accurately estimate those charges at the time of checkout from our Yahoo store.
International orders: If customs does not allow order to be delivered for whatever reason, shipping charges can not be refunded.
International orders will be shipped United Parcel Service or United States Postal Service. We will do our part in filling out all the correct shipping documents. For whatever reason if package is not permitted to enter the country and returned to us, the client will incur a 15% restocking fee and shipping charges are non-refundable.
All Depending on weight of entire order and final destination, an additional charge will appear on your credit card. Any order that includes refrigeration products DO NOT qualify for free shipping.
Refrigeration products are only shipped Monday - Wednesday
Int'l orders outside of continental US will be charged an additional amount if cost exceeds our minimum. An additional charge will appears on your credit card statement reflecting any additional charges. This depends on size, weight and final destination.
Int'l orders can NOT be shipped, next day or second day air .
Returns and refunds will be accepted within 30 days of delivery date.
There is a 15% restocking and handling fee on unopened items.
No returns will be credited after the 30 day grace period or for products that are opened.
Shipping charges are not refundable.
If your order was free shipping but your product is returned within the first 30 days, shipping charges will be applied. A minimum charge of $11.95 is deducted from your account.